Payment

We accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

Shipping

We now offer FREE shipping on all orders! At this time, we ONLY ship to United States and APO/FPO/DPO addresses.

It is our goal to ship your order within 2-3 days of receiving payment.

We ship by way of the U.S. Postal Service in order to keep your shipping costs low and we do receive shipping confirmation.

Returns & exchanges

If you are in any way unhappy with your goods you may send them back for an exchange or a full refund to:

Provence Rugs
8 McDowell Square
1036 Fearrington Post
Pittsboro, NC 27312

Goods must be returned within 14 days of shipping. We ask that you return the goods unused, with all the original tags intact
.
We request that you please enclose the invoice (or a copy) supplied with your delivery.

Unfortunately, we cannot refund or exchange used or customer damaged items. Please note that we are not responsible for return postage.

When you return goods, please retain proof of shipment from your shipper. Without this we cannot be responsible for any items that fail to reach us.

Privacy

We will not divulge your email, postal address or telephone number to any other party

We may contact you either by mail, email or telephone if we have any questions concerning your order. Customer service is of prime importance to us.

Product description

We have made every effort to ensure product photographs, description and details listed on the site are accurate. However, slight differences in color and texture may occur because our items are handmade. Please note all measurements are approximate.